COMPANY PROFILE

HISTORY

The Da Riva travel agency was established in 1996 in Opatija, the cradle of tourism in Croatia. With a tradition of more than 27 years, our agency success rests on a wide range of services. From the very beginning, the main idea was to provide complete travel solutions with professional experts and fast service tailored to each individual client. 

EXPERTISE

We undertake the complete organization of professional gatherings, meetings, congresses, team building trips, group and individual tailor made experiences in Croatia and nearby countries. Our staff is highly qualified, speaks a minimum of two foreign languages and has a vast experience in all above-mentioned fields of organization.

SERVICES
 
The main activities of the company are in the field of incoming tourism such as:
OUR VISION

Our goal is to become the single point of contact for all our clients’ needs, by providing an outstanding service and surpass expectations whenever possible. We are committed to maintain our position as a local DMC through uplifting services and utmost dedication.

OUR MISSION
 
CREATING SPECIAL EXPERIENCES for our clients (groups and individuals) as well as for our partners (incentives). Our tailor made tours will create long-lasting memories by sharing experiences with locals and gaining new knowledge through various classes, visiting manufacturing facilities and tasting of local products. With an extensive experience in active tourism, we are able to organize invigorating experiences as private hiking trips in the breathtaking Italian and Slovenian mountains, biking tours through beautiful natural landscapes of the Istrian and Dalmatian regions, sailing along the Croatian coast with plenty islands to visit – over 1200 to be exact.
 
FOSTERING DEEP RELATIONSHIPS with all our long-term partners, including local hotel groups and other accommodation structures. We are proud to have long partnerships with businesses from all over the world and we have proudly hosted clients coming from Germany, Austria, Italy, France, Great Britain, Israel and the U.S.A.
 
OUR ADVANTAGES
 
RICH EXPERIENCE – The agency is a family business founded in 1996 and employing only 3 persons at that time. With time, it has grown to a team of 15 highly skilled professionals, each with the minimum knowledge of two foreign languages and a vast experience in different fields from tailor made to congress tourism. 
 
OUR OWN FLEET - Da Riva has its own Mercedes E and V class fleet with experienced English-speaking drivers and licensed driver-guides. This commodity allow us to offer competitive rates in comparison with other local DMC agencies.
 
INNOVATION

ON-LINE CONGRESS ORGANIZATION - Since Covid took a toll on tourism everywhere, it forced us to find some new ways of functioning. Accordingly, one of the novelties introduced by our Da Riva team was the offer of online congresses, because nothing should stand in the way of education and knowledge exchange. We provided a complete solution within an APP (creation of websites, brochures, registration of participants), preparation of lecturers, promotion of sponsors and aftermath data analysis.
 

BANK ACCOUNTS:

MB.1208632
OIB:HR69354529554
Kod:HR-AB-51-040037632
 
NOTIFICATION OF METHOD FOR GUESTS COMPLAINS

Pursuant to Article 8 Paragraph 2 of the Law on Consumer Protection (Narodne novine Official Gazette  No.  79/07  and  
125/07  -  corr.  79/09  and  89/09  -  corr.),  we  inform  our  clients  that complaints regarding the quality of our services can be submitted in writing to:

Address: Tourist agency Da Riva d.o.o., Nova cesta 10, 51410 Opatija
e-mail    da-riva@da-riva.hr
telefax   +38551272482
 
GUEST
Full name   
Address for submitting the response
 
You will receive a response to your complaint in writing within 15days of receipt of the complaint.  

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